BPOs tend to focus on contact center tools, solutions and technologies rather than on helping team members realize their potential. At TELUS International, we take a different approach.
We also invest in our team members, their families, and the communities where we live, work and serve. An engaged agent is an inspired agent, so we surround them with things that matter to them. It’s part of our culture and DNA. We see the results of this people-first approach in increased agent engagement, loyalty and superior performance. Our clients also see the results reflected in their top and bottom‐line. We call this the Culture Value Chain – and invite you to learn more from this short video.