Find a job you deserve, join us March 24!
12545 Riata Vista Circle
Austin, TX 78727
Volt currently has openings for Account Security/ iOS Advisors and Team Managers in Northwest Austin. In this role, youll be providing account security support for our client's popular mobile device products, including their industry-leading smartphones and tablets. As our customers first point of contact, youll be the friendly voice of our client, providing award-winning customer service, troubleshooting, and account support. Well rely on you to listen to our customers and use your technical ability, creativity, and passion for technology and customer service to meet their needs and remind them that behind these great products are amazing people.
Youre a customer service pro, a great communicator (written and verbal), a problem-solver, and someone whos amazing with customers! Youre enthralled by the way things work and have the ability to install, maintain, and troubleshoot apps on your smart devices. You can multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a Windows and/or Mac environment. You have excellent verbal and written communication skills as well as the ability to effectively prioritize and manage your time. Youre not only here to help fix technical issues, but also to provide an incredible customer experience.
Troubleshooting expertise or technical ability
Customer service focus and passion for support
Able to adapt the approach to different communication styles
Ability to manage multiple applications running at the same time
Enjoys troubleshooting technology
iOS, Smartphone, Tablet, PC or Mac experience
Flexibility to work between the hours of 7:00 am and 10:30 p.m. (Central Time Zone) including weekends, with the possibility to flex up or down hours depending on business needs
Successful completion of initial training
Minimum typing speed of 35 wpm while talking with customers
Ability to pass all pre-employment requirements, including a criminal background check
This will be an onsite job fair with immediate decisions made!
Bring a copy of your resume and be prepared to learn more about the job, take evaluations, and be interviewed for the positions.
Contact (512) 362-5245 for additional information or if you are unable to attend.
Volt is an Equal Opportunity Employer
Mar 24, 2018
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